Return & Exchange Policy – ONVO Clothing

Thank you for shopping with Onvo Clothing. We want you to love your purchase, but if for any reason you are not completely satisfied, we’re here to help with our Return & Exchange Policy.

  1. Interpretation & Definitions
    For the purposes of this Return & Exchange Policy:

Company (referred to as “Onvo Clothing”, “We”, “Us” or “Our”) refers to Onvo Clothing, A194/1, Uyanwatta, Dewanagala, Sri Lanka.

Goods refer to the clothing and accessories available for purchase on our Website.

Orders mean a request placed by You to purchase Goods from Us.

Service refers to the website and shopping experience provided by Onvo Clothing.

Website refers to https://onvoclothing.com/.

You means the individual accessing or purchasing from our Website, or the company/other legal entity on behalf of which such individual is acting.

  1. Your Exchange Rights
    You may request a product exchange within 7 days of receiving your order.

The 7-day period begins from the date you, or someone you designated (other than the carrier), received the product.

To request an exchange, you must notify us clearly by phone or email. Exchanges will be processed once we receive the returned Goods in acceptable condition along with proof of purchase.

  1. Conditions for Exchange
    To be eligible for an exchange, please ensure that:

The Goods were purchased within the last 7 days

The Goods are unused, in their original packaging, and in the same condition you received them

You provide the receipt or proof of purchase

Goods not eligible for exchange include:
Custom-made or personalized items

Items that, by nature, cannot be returned (e.g., undergarments for hygiene reasons)

Items unsealed after delivery that cannot be resold for health or hygiene reasons

Sale or discounted items (unless required by law)

We reserve the right to decline exchanges if items do not meet these conditions.

  1. Returning Goods for Exchange
    You are responsible for the cost and risk of returning Goods to us. Please send them to:

Onvo Clothing
A194/1, Uyanwatta, Dewanagala, Sri Lanka

We recommend using a trackable and insured shipping service. We cannot process exchanges if Goods are lost or damaged in transit.

  1. Contact Us
    If you have questions or need assistance with your return or exchange, please contact us:

📞 Phone: +94 77 720 9396
📧 Email: info@onvoclothing.com
🌐 Website: https://onvoclothing.com/
🏢 Address: A194/1, Uyanwatta, Dewanagala, Sri Lanka